Returns & Cancellations Policy
14-Day Cancellation Period
In line with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your workbench. Please note: this does not apply to custom-made workbenches.
To qualify for a return:
-
Items must be unused, in a resalable condition
-
You must provide proof of purchase
-
You are responsible for return shipping costs
To initiate a return, please email [email protected].
Returns should be sent to:
UK Workbenches Ltd
Unit 14, Glover Centre
Egmont Street
Mossley
OL5 9PY
United Kingdom
Returns sent without prior authorisation may be refused. If you have any questions, don’t hesitate to contact us.
Faulty or Damaged Goods
Please inspect your workbench carefully upon delivery. If your item arrives faulty, damaged, or incorrect, please contact us immediately at [email protected].
Important: Damaged goods must be signed for as damaged with the courier at the time of delivery. Failure to do so may affect your ability to claim for a replacement or refund.
In line with the Consumer Rights Act 2015, we will assess the issue and, where appropriate, arrange a refund, repair, or replacement.
Non-Returnable Items
-
Custom-made workbenches are non-returnable unless faulty
-
Sale or clearance items are also non-returnable
If you’re unsure whether your item qualifies, feel free to reach out.
Exchanges
We do not process direct exchanges. If you’d like a different item, please return the original item (following the steps above), then place a new order.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the outcome. If approved, your refund will be issued to your original payment method within 14 days. Please note, your bank or card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved and you’ve not received it, contact us at [email protected].
